I made an appointment with The Sunshine Spine and Pain Specialists office of Dr. Fernandez in late January based on a recommendation from my neurosurgeon. My appointment was today - April 30. I've been in pain since January. I received a text msg "we look forward to seeing you Tue. April 30, 2024, Reply Confirm - which I did. The response was Your appt is confirmed. Imagine my surprise when I got there 20 minutes early today - and stood outside while a number of patients were also waiting - and none of the staff would open the door. When I got in they told me I didn't have an appointment and that they had been calling for 3 weeks to reschedule. There were no voice mails, no missed calls - nothing from any of their numbers on my phone nor my husbands phone which they also said they called. Not only that the one receptionist in the back yelled at me about those calls saying I never picked up. Pretty difficult to answer a call that was never received. In addition she rudely told me I would just have to wait for the next available appointment June 10. Seriously, this office staff has serious customer relation problems and I would assume that is also a reflection of the physician management style and how they've been trained. It was disturbing - and most definitely anything but Sunshine being emoted from the 3 women in the office. Meanwhile, the rest of the patients - most on walkers and canes who had also been standing outside for 20 minutes - we were told the office door would open at 12:45 -at 1:00 they unlocked the door. If you want to be treated like this - Go see Sunshine - just don't expect to be treated kindly or with respect.
Kristine R. | Apr 30, 2024
(...)